Return a Challenge Response

To return a Challenge Response and ask the Member to redo the Challenge:

1. Select Members from the top navigation bar, then select CSR > People from the side navigation menu. The People screen is displayed.

2. On the People screen, search for and select the desired Member (see Search for a Member for more information). The Member Profile screen is displayed with the Summary tab selected by default.

3. Select the Challenges tab.

4. Next to the desired Challenge Response, from the Action drop-down menu, select Return. The Reason for Return pop-up window is displayed.

5. Optionally, in the Comment to Member field, enter a message to the Member.

6. Click Save.